Online store www.racingbikes.sk
I. Identification of the trader
1.1. These General Terms and Conditions (hereinafter also “GTC”) govern the legal relations between the company
Business name: RacingBikes s. r. o.
Registered office: Vyšehradská 29, Bratislava 851 06, Slovak Republic
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, File No. 75000/B
Company ID (IČO): 46216561
Tax ID (DIČ): 2023333312
VAT ID (IČ DPH): SK2023333312
Bank account: SK9811000000002929862012
The Seller is a VAT payer
(hereinafter also “Seller” or “Trader”) and any person who is a Buyer of the products offered by the Seller on the Seller’s website and who acts in the position of a consumer within the meaning of the further provisions of these General Terms and Conditions and the relevant laws defining a consumer under the legislation of the Slovak Republic in force, in particular: Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended.
1.2. The Seller’s e-mail and telephone contacts are:
Email: shop@racingbikes.sk
Tel.: 0903202030
1.3. The address for sending complaints and withdrawals from contracts is:
RacingBikes s.r.o., Fialová 2C, 851 07 Bratislava, Slovakia
II. Definitions
2.1. For the purposes of these General Terms and Conditions, in accordance with Act No. 108/2024 Coll., as amended, the Trader sets out and defines the following terms:
2.2. A distance contract means a contract between the trader and the consumer agreed and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by means of an online interface, e-mail, telephone, fax, addressed letter or offer catalogue.
2.3. A trader (hereinafter also “Seller”) is a person who, in connection with a consumer contract, an obligation arising therefrom, or a commercial practice, acts in the course of their business activity or profession, including through another person acting in their name or on their behalf.
2.4. A consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom, or a commercial practice, does not act in the course of their business activity or profession.
2.5. A consumer contract is any contract, regardless of legal form, concluded by the trader with the consumer.
2.6. The term Online Store is identical to the terms Electronic Commerce and Website.
2.7. A Buyer is any person (natural or legal) who has submitted an order primarily by using the Seller’s website, or by other means of distance communication.
2.8. A durable medium is a means that enables the consumer or the trader to store information addressed personally to them in a way that allows the information to be accessed for a period of time adequate for the purposes of the information and that allows the unchanged reproduction of the information stored, in particular paper, e-mail, USB stick, CD, DVD, memory card and the hard drive of a computer.
2.9. A product means, in particular, goods, a service or digital content.
2.10. A service means in particular any activity or performance offered or provided to a consumer.
2.11. Goods means any tangible movable item.
III. Basic provisions
3.1. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Trader.
3.2. The contractual relations (and any other legal relations that may arise from such contractual relations) with Buyers who do not act in the position of a consumer are governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.
IV. Ordering a product – conclusion of the purchase contract
4.1. The proposal to conclude a purchase contract on the part of the Buyer is the submission of an order for products by the Buyer, made primarily by using the Trader’s website or by other means of distance communication.
4.2. The purchase contract between the Buyer and the Trader is concluded at the moment when the confirmation of receipt of the order created by the Buyer in accordance with clause 4.1 of these GTC is delivered to the Buyer by the Trader (electronically, to the e-mail address chosen by the Buyer during the order process).
V. Duration of the purchase contract
5.1. The purchase contract is concluded for a definite term and terminates in particular upon performance of all obligations of the Seller and the Buyer, in particular by the delivery and payment of the products in accordance with the concluded purchase contract. This provision is without prejudice to the Buyer’s rights under the statutory liability of the Trader for defects in the products.
VI. Purchase price – information on the purchase price
6.1. The price of products ordered through the Seller’s Website (hereinafter the “purchase price“) is stated separately for each product and is valid at the moment the order is created by the Buyer.
6.2. The purchase price of the products listed on the Seller’s Website is the total price of the products including all taxes, and is clearly stated on the Seller’s Website.
VII. Delivery of products
7.1. The Seller is obliged to fulfil the order and deliver the products to the Buyer within a period of no later than 30 days from the day on which the purchase contract was concluded in accordance with clause 4.2 et seq. of these GTC and the total price of the order has been paid to the Seller. If both conditions stated in clause 7.1 of these GTC have been fulfilled (i.e. the purchase contract has been concluded and the total price of the order has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer within a period of no later than 30 days from the day both these conditions have been fulfilled.
The usual period within which the Seller dispatches products is 2 to 5 days from the day of payment of the total price of the order to the Seller.
VIII. Transfer of title
8.1. Title to the sold item and the risk of accidental destruction, accidental deterioration and loss of the item passes to the Buyer at the moment of delivery.
IX. Methods of payment
9.1. You can pay for products on the Seller’s Website using the following methods:
9.1.1. Online payment via the STRIPE payment gateway – fee EUR 0
9.1.2. Payment on personal collection at the store at Fialová 2/C, Bratislava – fee EUR 0
9.1.3. Payment by deposit or transfer to the Seller’s account – fee EUR 0
634924664/e-basket during the purchase process and prior to the conclusion of the Purchase Contract.
X. Shipping – methods of delivery and delivery charges
10.1. The purchase price of the products does not include shipping costs or any other costs associated with the delivery of the products.
10.2. Methods of delivery and delivery charges for the ordered products:
10.2.1. Methods of delivery:
10.2.1.1. Courier service
10.2.1.2. Personal collection
10.2.2. Delivery charges:
10.2.2.1. Delivery by courier service to an address in the Slovak Republic – EUR 4.90
10.2.2.2. Personal collection at the store at Fialová 2/C, Bratislava – EUR 0
10.2.2.1. In the case of delivery to an address outside the Slovak Republic, the Seller informs the Buyer of the prices for the individual methods of delivery on the Seller’s website during the purchase process, prior to the conclusion of the Purchase Contract, in the delivery selection section, since the delivery price depends on the delivery address, the total weight and the dimensions of the products chosen by the Buyer in the order. The price for the delivery of products is calculated automatically based on the delivery address, weight and dimensions of the products.
XI. Withdrawal by the Buyer from the purchase contract without giving a reason
11.1. The consumer has the right to withdraw from a distance contract and from an off-premises contract without giving a reason, within the period set out in Article XII clauses 12.1 to 12.3 of these GTC, except for contracts whose subject matter is:
11.2. The provision of a service, if the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the consumer’s express consent and the consumer declared that they had been duly informed that by giving consent they would lose the right to withdraw from the contract once the service had been fully provided, if the consumer is required to pay a price under the contract;
11.3. The supply or provision of a product the price of which depends on fluctuations in the financial market that the trader cannot influence and that may occur during the withdrawal period;
11.4. The supply of goods made according to the consumer’s specifications or goods made to measure;
11.5. The supply of goods which are liable to deteriorate or expire rapidly;
11.6. The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery;
11.7. The supply of goods which, by their nature, are after delivery inseparably mixed with other goods;
11.8. The supply of alcoholic beverages the price of which was agreed at the time the contract was concluded, whose delivery can only be carried out after at least 30 days, and the price of which depends on market fluctuations that the trader cannot influence;
11.9. The carrying out of urgent repairs or maintenance during a visit to the consumer that the consumer expressly requested from the trader; this does not apply to a contract whose subject matter is the provision of services other than repair or maintenance, nor to a contract whose subject matter is the supply of goods other than spare parts necessary for carrying out the repair or maintenance, if such contracts were concluded during the trader’s visit to the consumer and the consumer did not order these goods or services in advance;
11.10. The supply of sealed audio recordings, video recordings, audiovisual recordings or software, if the seal has been broken after delivery;
11.11. The supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;
11.12. Goods purchased at a public auction;
11.13. The provision of accommodation services other than for residential purposes, the transport of goods, car rental services, the provision of catering services, or the provision of services related to leisure activities, if the contract provides for a specific date or period of performance;
11.14. The supply of digital content not delivered on a tangible medium, if the supply of the digital content has begun and the consumer has given prior express consent to performance beginning before the expiry of the withdrawal period, has declared that they have been duly informed that by giving consent they lose the right to withdraw from the contract once the supply of the digital content has begun, and the trader has provided the consumer with the confirmation referred to in § 17 para. 12 letter b) or para. 13 letter b) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended, if the consumer is required to pay a price under the contract.
XII. Exercise of the right to withdraw from a distance contract and an off-premises contract
12.1. The consumer may withdraw from a distance contract or from an off-premises contract within
a) 14 days from the day
the consumer takes possession of the goods in accordance with clause 12.4;
of the conclusion of a contract for the provision of a service;
of the conclusion of a contract for the supply of water not put up for sale in a limited volume or set quantity, and of a contract for the supply and consumption of heat;
of the conclusion of a contract for the supply of digital content not supplied on a tangible medium;
b) 30 days from the day of conclusion of the contract in the case of an unsolicited visit or in connection with one, or at a sales event or in connection with one.
12.2. If the trader provides the consumer with the specific information concerning the consumer’s right to withdraw from a distance contract or an off-premises contract only subsequently, but no later than 12 months after the start of the withdrawal period under clause 12.1, the consumer may withdraw from the distance contract or from the off-premises contract within
a) 14 days from the day on which the trader subsequently fulfilled the information obligation, where the period runs under clause 12.1 letter a), or
b) 30 days from the day on which the trader subsequently fulfilled the information obligation, where the period runs under clause 12.1 letter b).
12.3. If the trader did not provide the consumer with the specific information concerning the consumer’s right to withdraw from a distance contract or an off-premises contract, even pursuant to clause 12.2, the consumer may withdraw from the distance contract or from the off-premises contract within 12 months of the expiry of the period under clause 12.1.
12.4. Goods are deemed to have been taken into possession by the consumer at the moment when the consumer, or a third party designated by the consumer (other than the carrier), takes possession of all parts of the ordered goods, or where
a) the goods ordered by the consumer in a single order are delivered separately, at the moment of taking possession of the goods delivered last;
b) goods consisting of several parts or pieces are delivered, at the moment of taking possession of the last part or last piece;
c) the goods are delivered repeatedly over a certain period, at the moment of taking possession of the first delivery.
12.5. The consumer may withdraw from a distance contract or from an off-premises contract whose subject matter is the supply of goods even before the withdrawal period has begun to run.
12.6. The consumer may exercise the right to withdraw from a distance contract or from an off-premises contract in paper form or in the form of a record on another durable medium and, if the contract was concluded orally, any unambiguously formulated statement of the consumer expressing their will to withdraw from the contract is sufficient to exercise the right to withdraw (hereinafter the “withdrawal notice”). The consumer may use the model withdrawal form.
12.7. The withdrawal period under clauses 12.1 to 12.3 is deemed to be observed if the consumer sends the withdrawal notice to the trader no later than the last day of the period.
12.8. The consumer may withdraw from the contract only in relation to the specific product or products, if the trader has supplied or provided several products under a distance contract or an off-premises contract.
12.9. The burden of proof regarding the exercise of the right to withdraw from the contract lies with the consumer.
12.10. No later than from 19.06.2026, the consumer may also exercise the right to withdraw from the contract online at the seller’s online store website by clicking on the phrase “withdraw from the contract here“. If the consumer uses this option, the trader shall without delay provide the consumer with a confirmation of receipt of the withdrawal, including its content, date and time of dispatch, on a durable medium by e-mail.
XIII. Rights and obligations of the consumer after withdrawal from a distance contract and an off-premises contract
13.1. Within 14 days from the day of withdrawal from a distance contract or from an off-premises contract under clause 12.1, the consumer shall send the goods back or hand them over to the trader or to a person designated by the trader to take delivery of the goods; this does not apply if the trader offers to collect the goods personally or through a person designated by the trader. The period under the first sentence is deemed to be observed if the consumer sends the goods to the trader no later than the last day of the period.
13.2. In the case of withdrawal from a distance contract or from an off-premises contract under clause 12.1, the consumer bears only the costs of returning the goods to the trader or to a person designated by the trader to take delivery of the goods; this does not apply if the trader has agreed to bear those costs, or if the trader has failed to fulfil the information obligation, i.e. if the trader did not provide the consumer with the specific information concerning the consumer’s right to withdraw from a distance contract or an off-premises contract.
13.3. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods; this does not apply if the trader has failed to fulfil the information obligation under § 15 para. 1 letter f) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended.
13.4. The consumer shall pay the trader the price for the performance actually rendered up to the day on which the withdrawal notice was delivered, if the consumer, pursuant to § 19 para. 1 of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended, withdraws from a distance contract or from an off-premises contract whose subject matter is the provision of a service, the supply of water not put up for sale in a limited volume or set quantity, or the supply of heat, and prior to the commencement of the performance gave express consent under § 17 para. 10 letter c) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended. The price for the performance actually rendered shall be calculated proportionally on the basis of the total price agreed in the contract. If the total price agreed in the contract is overvalued, the price for the performance actually rendered shall be calculated on the basis of the market price of the performance provided.
13.5. Other than the obligations under clauses 13.1, 13.3 to 13.5 and the obligation to pay additional costs under clause 14.3, no further obligations or costs arise for the consumer from the exercise of the right to withdraw from a distance contract or from an off-premises contract under clause 11.1.
XIV. Rights and obligations of the trader following the consumer’s withdrawal from a distance contract or an off-premises contract
14.1. The trader is obliged, within 14 days from the day of receipt of the withdrawal notice, to refund to the consumer all payments received from the consumer on the basis of or in connection with the distance contract, the off-premises contract or an ancillary contract, including the costs of transport, delivery, postage and other costs and charges.
14.2. The trader is obliged to refund to the consumer all payments under clause 14.1 to the extent corresponding to the withdrawal from the contract, if the consumer has not withdrawn from the entire distance contract or from the entire off-premises contract. The trader may not charge the consumer any additional costs for transport, delivery, postage and other costs and charges.
14.3. The trader is not obliged to reimburse the consumer for additional costs if the consumer expressly chose a delivery method other than the cheapest standard delivery method offered by the trader. “Additional costs” means the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the trader.
14.4. In the case of withdrawal from a distance contract or from an off-premises contract whose subject matter is the supply of goods, the trader is not obliged to refund the payments under clause 14.1 to the consumer before the goods have been delivered to the trader or before the consumer demonstrates that the goods have been sent back to the trader, unless the trader offers to collect the goods personally or through a person designated by the trader.
14.5. The trader is obliged to refund the payments under clause 14.1 to the consumer using the same means of payment as the consumer used to make the payment; this is without prejudice to the trader’s right to agree with the consumer on a different method of refund, provided that the consumer is not charged any fees in connection with the refund.
14.6. The trader is obliged to arrange the collection of the goods at the trader’s own expense within the period under clause 14.1, where, on the basis of an off-premises contract, the goods were delivered to the consumer’s home at the time the contract was concluded and, in view of the nature of the goods, the goods cannot be sent back to the trader by post.
14.7. Unilateral set-off of the claims of the trader and the consumer arising from withdrawal from the contract under clause 11.1 is prohibited.
14.8. The trader may not require the consumer to reimburse the costs of
a) the provision of a service, the supply of water not put up for sale in a limited volume or set quantity, or the supply of heat during the withdrawal period under clauses 12.1 to 12.3, regardless of the extent of the performance provided, if:
the trader did not provide the consumer with the information referred to in § 15 para. 1 letter f) or letter h) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended, or
the consumer did not give the trader express consent to the commencement of the provision of the service or the supply of water or heat under § 17 para. 10 letter c) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended;
b) the full or partial supply of digital content not delivered on a tangible medium, if:
the consumer did not give the trader express consent to the commencement of the supply of digital content under § 17 para. 10 letter c) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended,
the consumer did not declare that they had been duly informed that by giving the consent referred to in the first item they lose the right to withdraw from the contract, or
the trader did not provide the consumer with the confirmation referred to in § 17 para. 12 letter b) or para. 13 letter b) of Act No. 108/2024 Coll. on Consumer Protection and on amendments and supplements to certain acts, as amended.
XV. Supervisory body
15.1. The competent body exercising supervision over lawfulness in the area of consumer protection is:
Inspectorate of the Slovak Trade Inspection
with its seat in Bratislava for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Supervisory Activities Department
tel.: 02/58 27 21 72, 02/58 27 21 04
fax: 02/58 27 21 70
email: ba@soi.sk
email for submitting complaints: podnety@soi.sk
XVI. Alternative dispute resolution
16.1. If the consumer is not satisfied with the way the Seller handled the consumer’s complaint or believes that the Seller has infringed the consumer’s rights, the Buyer has the right to approach the Seller with a request for remedy. If the Seller refuses such a request or fails to respond to such a request within 30 days from its dispatch by the consumer, the consumer has the right to submit a motion to initiate alternative dispute resolution under § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments and supplements to certain acts, as amended. The competent body for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact details available at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi) or another competent authorised legal entity listed in the register of alternative dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/ or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).
The consumer has the right to choose which of the listed alternative dispute resolution bodies to approach. The consumer may use the online dispute resolution platform to submit a motion for alternative resolution of a consumer dispute, available at http://ec.europa.eu/consumers/odr/ or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. Alternative dispute resolution may only be used by a Buyer who acts in the position of a consumer in the conclusion and performance of the contract. Alternative dispute resolution applies only to disputes between a consumer and the Seller arising from or relating to a consumer contract. Alternative dispute resolution applies only to distance contracts. The alternative dispute resolution body may refuse the motion if the quantifiable value of the dispute does not exceed EUR 20. The ADR body may charge the consumer a fee for initiating alternative dispute resolution of up to EUR 5 incl. VAT.
All further information regarding alternative dispute resolution between the Seller and the Buyer (consumer) arising from the Purchase Contract as a consumer contract or in connection with the Purchase Contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments and supplements to certain acts, as amended.
XVII. Additional provisions
17.1. The Seller shall not conclude a purchase contract, nor shall it sell, arrange the sale of, or deliver alcoholic beverages /products/, tobacco products and other products to persons (Buyers) who, at the moment of conclusion of the purchase contract, have not reached the age of 18 and the sale of which to persons under 18 is prohibited, in accordance with the legal regulations of the Slovak Republic in force. Accordingly, the Seller shall verify that the Buyer has reached the age of 18 by checking the Buyer’s identity document /identity card or passport/ upon handing over the order to the Buyer. This shall be carried out by the Seller’s authorised person who is to deliver the order to the Buyer. If the Buyer has not reached the age of 18, or if the Buyer fails or refuses to prove their age, the Seller shall not hand over the order to the Buyer and the purchase contract shall be terminated.
17.2. The Seller shall not conclude a purchase contract, nor shall it sell, arrange the sale of, or deliver products for the purchase, sale and delivery of which special authorisation, permission or a similar instrument is required under the legislation of the Slovak Republic.
XVIII. Information on adopted codes
18.1. The Trader informs consumers that there are no specific applicable codes of conduct to which the Seller has committed to adhere, where a code of conduct means an agreement or a set of rules defining the conduct of the Seller, which the Seller has undertaken to comply with in relation to one or more specific commercial practices or business sectors, where such rules are not laid down by law, another legal regulation or a measure of a public authority that the Seller has undertaken to comply with, and on the manner in which the consumer may become acquainted with them or obtain their text.
XIX. Product reviews by consumers
19.1. The Trader does not verify or restrict product reviews only to persons who have purchased the product from the Trader.
XX. Final provisions
20.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to give written notice of a change to the General Terms and Conditions is fulfilled by placing the amended GTC on the Seller’s Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions in force at the time the Purchase Contract was concluded, until its termination.
20.2. These General Terms and Conditions form an integral part of the Complaints Policy and the Personal Data Protection Principles and Notices of this Website. The documents – the Complaints Policy and the Personal Data Protection Principles and Notices of this Website – are published on the domain of the Seller’s Website.
20.3. These General Terms and Conditions enter into force and effect upon their publication on the Seller’s Website on 22.05.2026